Educator Help Center

If you're experiencing a problem that isn't covered in our Known Issues, please complete the following troubleshooting steps. 

1. Verify you are using the latest version of a supported browser.

Visit whatismybroswer.com to verify you are using Google Chrome or Mozilla Firefox and follow the on-screen instruction to update your browser if necessary.

2. Clear your browser cache, cookies, and browsing history.

Your browser can store information that slows or disrupts the loading process of web pages. Be sure to clear these regularly.

3. Apply any available software updates and restart your device.

Always try updating and restarting your device first if you're having trouble logging in to your account.

4. Check your internet connection

If restarting your device doesn't help, please try accessing your internet both on Wi-Fi and on your mobile data connection to see if the problem is because of a weak Wi-Fi or mobile data connection.

Essential Education is aware of an issue preventing users from clicking on or typing in certain areas of the LMS when using Chrome with the Loom browser extension enabled.

We recommend temporarily disabling the Loom browser extensions in Chrome to restore all functions in Essential Education.

To check for and disable browser extensions:

1. Click the three stacked docks in the upper right corner of the web browser.

2. Select Settings from the dropdown menu.

3. Click on the Extensions option.

4. Click the blue toggle to turn off the extension.

Still no luck?

If these steps didn't resolve your trouble, please contact Educator Support for additional assistance.

​Students can reach out directly to our Student Help Team at 800-460-8150 ext. 1 or studenthelp@essentialed.com to troubleshoot one-on-one with a Student Help Specialist or visit our Student Help Center.