Educator Help Center

The Educator Support team manages account deletions and follows a protocol to ensure the proper accounts are deleted.

First, download the Extended Students Export report by following the numbered steps below.  

1.  From the Administration tab, select the Students button. 

2. Using the Filter By options, be sure to select the appropriate student account status under the Active filter to display a list of active, inactive, or all students.

3. Select the Submit button to see the search results. 

4. Select the Export List button to download the spreadsheet.

Second, highlight entries on the spreadsheet of students you want permanently deleted. 

Third, if you are an administrator, email your request and the attached spreadsheet to support@essentialed.com. If you are not an administrator, email the spreadsheet and your request to one of your admins for approval.  Inform your admin to forward their stated approval, your request, and the attached spreadsheet to support@essentialed.com.

The support team will take it from there.